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Position Details
Work Shift :
Varied Shift (United States of America)
Scheduled Weekly Hours :
Department : CAS Dispatch
CAS Dispatch
Overview of Position :
The Dispatcher III position is responsible for taking incoming emergency and non-emergency calls and dispatching to the appropriate vehicles to ensure the proper service and response time.
The incumbent is responsible for relaying patient medical information to hospital or facility as appropriate and recording all statistical information of the transport for reporting purposes.
JOB SUMMARY
The Dispatcher III position is responsible for taking incoming emergency and non-emergency calls and dispatching to the appropriate vehicles to ensure the proper service and response time.
The incumbent is responsible for relaying patient medical information to hospital or facility as appropriate and recording all statistical information of the transport for reporting purposes.
ESSENTIAL DUTIES
1. Receive, record and dispatch incoming emergency and non-emergency calls from Police and Fire agencies, hospitals, nursing facilities and private individuals.
3. Provides the responding unit with appropriate information for patient, location and destination, routing instructions utilizing knowledge of geographical area and mapping resources and the need for any special equipment.
4. Communicate any issues with the supervisor related to the staffing of all operational areas to ensure adequate deployment is maintained by reviewing daily deployment schedule as well as absence and tardy forms as documented by dispatch personnel.
5. Communicate through frequent telephone contact with Police, Fire, Hospital and Nursing Home personnel
6. Report to work 10 minutes prior to shift to assure a smooth shift change and accurate car coverage.
7. Maintain and update all dispatch logs, as appropriate.
8. Maintain appropriate coverage utilizing established system status plan as defined in the dispatch CAD system.
9. Ensure timely dispatch of all calls to ensure customer needs are maintained.
10. Communicate with oncoming dispatchers’ information necessary to ensure a smooth transition of responsibilities and have the oncoming dispatcher acknowledge same before you leave your workstation at the end of your shift.
11. Monitor the route and status of units to coordinate and prioritize the dispatching of units
12. Complete employee tardy / absent slips daily.
13. Must maintain confidentiality of all employee, corporate and patient records and information.
14. Maintain a clean and safe work area.
15. Maintain and update all dispatch logs, as appropriate
16. Exhibit excellent customer service skills and behaviors toward internal and external customers and coworkers utilizing pride proficiency and professionalism.
17. It here the department customer service and performance standards.
18. Determine and assign the level of priority of the call and enter the data into a computer aided-dispatch system for radio dispatch purposes.
19. Monitor and operate a radio console and other computer equipment.
20. Receive and respond to a variety of emergency non-emergency services and complaints.
21. Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
QUALIFICATIONS
1. Requires high school diploma or equivalent.
2. Valid driver’s license and clean driving record.
3. Minimum of 6-month experience in a high-performance emergency services role. (Dispatcher I, EMT, FF, PD)
4. Online Universal Telecommunications Essentials Course (OUTEC)
5. Emergency Telecommunicators Course (ETC)
6. Emergency Medical Dispatcher (EMD) Certification.
7. Emergency Police Dispatcher (EPD) Certification.
8. FEMA NIMS 20, 100, 200, 700, 800
9. HAZMAT-Awareness Certification
10. CPR Card (BLS)
11. Emergency Medical Technician Basic (EMT-B)
12. Emergency Dispatcher Quality improvement (ED-Q)
13. Must be proficient with Microsoft Word, Power Point, & Excel.
14. Ability to prioritize situations and make decisions on the information received.
15. Ability to handle multiple tasks; receive and communication information to and from several sources at one time.
16. Knowledge of computer operations and the ability to enter, retrieve and manipulate data.
17. Knowledge of Basic Medical Terminology
18. Must be able to work under stressful situations.
19. Ability to work independently with minimal supervision.
20. Must read, comprehend, and follow written and verbal instructions.
21. Must read and understand English.
22. Good interpersonal and communication skills.
23. Ability to assess situation needs and problem solve.
PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values :
2. Patient Centered Care (patients / families, physicians, co-workers, all other internal / external customers)
3. Promotes Patient and Employee Safety
WORKING CONDITIONS / PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Ability to sit, stand, push, pull, bend and walk for extended periods of time.
2. Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
3. Vision abilities required include up close vision, peripheral vision, depth perception and the ability to adjust focus.
4. May be required to periodically rotate shifts and regular days off. All system employees must be willing to work all shifts, extra hours, holidays and emergency shifts as required.
This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
Benefits include :
Last updated : 2024-05-01
Full Time
Hospital
$38k-51k (estimate)
05/02/2024
07/29/2024
genesishcs.org
SONORA, OH
3,000 - 7,500
1901
JACK BUTTERFIELD
$10M - $50M
Hospital
The job skills required for Dispatcher include Customer Service, Communicates Effectively, Microsoft Word, Professional Development, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
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Communicate with all parties before & during the job and getting feedback and updates.
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Complete a City employment application.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
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Step 3: View the best colleges and universities for Dispatcher.